The Waters Spa: A bold move

Remember the honest review and opinion I wrote of The Waters Spa, in Waterloo Ontario back on October 21, 2009? Here, you can find the “the water spa: disaster” review before you continue on with this post. Reading the linked blog post above, you know I had a decent time at the spa, however there was a few mishaps on both my part and The Waters Spa in Waterloo.

As I mentioned in my previous post three months ago, I found a shocking charge on my MasterCard from The Water’s Spa — double the amount what I thought I was supposed to pay for a visit to the spa. I phoned the manager and politely brought it to their attention in an attempt to resolve things. To make a long story short, they did nothing to correct the matter and simply suggested that I purchase a less expensive package on my next visit. Poor customer service on their part, in my opinion — as if I’d go back there again after much frustration dealing with them and my credit card company for a complete waste of my half an afternoon.

What bothered me the most, so much so that I had to create a brand new blog post about The Waters Spa, was they didn’t notice my review (which has both positive, and negative things to say about the spa) until it reached to be the 3rd link when you googled “The Waters Spa”. My review of the Waters Spa was clearly popular with people wanting to find reviews of this place before attending – as they should. However, I don’t think it’s right to ask people to remove any sort of review, whether it be negative or positive. People deserve to know and not shun negativity and think everything is fine and dandy. We both made mistakes, and I just happen to post it on a personal website of mine. Isn’t that what reviews are all about? To notify people of how the spa treats customers? I mentioned in my post we were treated like royalty. I was just appauled at the incredible price of a visit to The Waters Spa, and didn’t come to a resolution.

The owner of The Waters Spa contacted me directly, unknowingly to her that I was the personal owner, and operator of this website. The first of two e-mails she sent me was pretty bold on her part. Let me screen shot it and paste it below for you, so you can personally see what she had written.

Please, go ahead and click to enlarge the image so you can read what she had written.

Not so professional, right? If she had read it clearly herself, she would have known I did have my facts straight. I am not a dishonest person, and I would have never even thought about writing a review on The Waters Spa, unless I was treated wrong.

10 minutes later another e-mail came through to my inbox, with her apologizing.

You can also click to enlarge this e-mail too!

I was pretty annoyed that the owner of The Waters Spa wanted me to take down a post on my own personal website, about my time spent at The Waters in Waterloo, as I said nothing to ruin their reputation at the spa, and I certainly wasn’t “being nasty”, as I quote her e-mail. An honest review of the spa I went to. That was all.

I gave myself a few days to respond to her and I finally wrote her back on January 7 replying this. Also a screen shot, feel free to enlarge it so you can read it better.

I blurred out my last name for obvious reasons.

There has been no response yet for over a week. Which is why I decided to share my story as to what happened. I believe that I have done nothing wrong but stat facts as to what has happened to me. I am not bashing The Waters Spa, but rather alerting people to be aware of the prices — which have conveniently changed on their website after the mishap in October.

This blog post has been cross-posted on my other blog here.